Privacy Policy
This policy explains how Better Cause Society collects, uses, protects and manages personal information submitted through our website and services.
Effective date: August 28, 2026. Better Cause Society is committed to handling personal information respectfully and only for legitimate organizational and service purposes.
Information we collect
We may collect information that you voluntarily provide through our pickup, referral and contact forms, including names, email addresses, telephone numbers, pickup or delivery addresses, agency information, access details, requested items and other information relevant to the request.
When a social worker, case manager or agency representative submits information about another person, the referring professional should have appropriate authority or consent to provide that information.
Our website may also collect limited technical information such as browser type, device type, pages visited and general usage information through website-security and analytics services.
How we use information
- Review and respond to pickup, service and furniture-support requests.
- Coordinate scheduling, delivery, referrals and operational logistics.
- Communicate with customers, referring professionals and community partners.
- Protect our forms and website from spam, abuse and security threats.
- Understand website performance and improve our services.
- Maintain records required for organizational, financial or legal purposes.
Retention and security
We retain personal information only as long as reasonably necessary for the purpose it was collected, organizational recordkeeping or applicable legal requirements. We use reasonable administrative, technical and physical safeguards; however, no internet transmission or electronic-storage system can be guaranteed completely secure.
Access, correction and questions
You may contact us to ask about personal information held by Better Cause Society, request a correction, or withdraw consent where applicable and subject to legal or operational requirements.
Removing information may affect our ability to continue processing a request.
External websites and updates
Our website may link to third-party services. Their privacy practices are governed by their own policies. We may update this policy when our practices or legal obligations change, and the effective date above will be revised.
Contact us
Questions or privacy requests can be directed to Better Cause Society at [email protected] or 604-808-6917.